Returns & Exchanges

30-Day Return Policy

We aim to provide a smooth and transparent return experience so you can shop with confidence. Please review the guidelines below.

Eligibility

  • Return requests must be submitted within 30 days of delivery.
  • Items must be unused, unworn, and returned in their original condition with all tags and packaging.
  • Returned items should be in a condition suitable for resale (no damage, stains, or excessive wear).
  • All returns are inspected upon arrival to ensure they meet our return standards.

Once your return request is approved, items should be shipped back within a reasonable timeframe.

Exchanges (Size or Style)

We currently do not offer direct exchanges. If you would like a different size or style, please place a new order and return the original item following our return process.

What Cannot Be Returned

  • Final sale or clearance items
  • Items marked as non-returnable
  • Items that show signs of use, wear, or damage

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please contact us within 3 days of delivery.
  • Please include photos or videos so we can resolve the issue as quickly as possible.
  • Our team will review and provide an appropriate solution.

Refunds

  • Refunds are issued to the original payment method after the returned item has been received and inspected.
  • Please allow 5–10 business days for processing once approved.
  • Original shipping fees (if any) are non-refundable.

How to Start a Return

  1. Email crownediceofficial@gmail.com with your order number and reason for return
  2. Wait for approval and return instructions
  3. Ship the item back following the provided instructions

Returns sent without prior approval may not be accepted.

Need Help?

If you have any questions, please contact us at crownediceofficial@gmail.com. We typically respond within 24 hours (business day).