Orders & Shipping & Delivery
Before placing your order, please review the following important information:
- Address Accuracy: Please ensure your shipping details are complete and accurate at checkout. We rely on this information to deliver your order successfully.
- Delivery Confirmation: Orders are considered delivered once marked as delivered by the carrier. If you experience any issues, our support team will assist you.
- Peak Season Notice: During holidays or high-demand periods, delivery times may be slightly extended.
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Order Changes & Cancellations
- You may cancel or modify your order within 24 hours of placing it by contacting us.
- After 24 hours or once your order has been processed, changes may not be possible.
- If you no longer wish to keep your item, you may request a return after delivery in accordance with our Return Policy.
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Order Processing
- Orders are processed within 1–2 business days.
- Most orders are prepared and shipped within 24 hours.
- Processing times may be slightly extended during peak seasons.
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Out of Stock Items
If an item becomes unavailable after purchase, we will notify you promptly and offer the following options:
- Wait for restock
- Select an alternative product
- Receive a full refund
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Estimated Delivery
- United States: typically 5–10 business days
- International: typically 7–15 business days
- Delivery times may vary depending on location and carrier conditions.
Please note that delivery times are estimates and may be affected by external factors such as customs or carrier delays.
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Tracking
- All orders include a tracking number. You can check your latest tracking status here.
- Tracking information is usually updated within 1–3 business days after shipment.
- You can track your order anytime via our Track Your Order page.
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Lost or Missing Packages
- If your tracking shows delivered but you have not received your package, please check with neighbors or your local carrier.
- If the issue persists, contact us within 3 days of delivery and we will assist you.
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Need Help?
If you have any questions about your order, please contact us at crownediceofficial@gmail.com. We typically respond within 24 hours (business day).