This Privacy Policy explains how Crowned Ice collects, uses, and protects personal information when you visit crownedice.com, place an order, or contact our support team.
Information We Collect
When you use our website, we may collect information needed to provide our products and services, including:
- Order information: your name, billing address, shipping address, email address, phone number, payment details, and order history.
- Device information: browser type, IP address, time zone, pages viewed, and how you interact with our website.
- Customer support information: details you provide when you contact us about an order, product, return, or other request.
How We Use Your Information
We use personal information to process orders, arrange shipping, provide order confirmations, respond to customer support requests, improve our website, prevent fraud, and share updates or marketing messages when permitted.
Sharing Personal Information
We may share personal information with trusted service providers that help us operate our store, including payment processors, shipping partners, analytics providers, marketing platforms, and Shopify, which powers our online store. We may also disclose information when required by law or to protect our rights.
Cookies
Our website uses cookies and similar technologies to keep the store working properly, remember preferences, support checkout, understand site performance, and improve the shopping experience. You can manage or disable cookies through your browser settings, though some store features may not work correctly without them.
Data Retention
We keep personal information for as long as needed to fulfill orders, provide customer support, maintain business records, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to object to certain uses of your information or withdraw consent where applicable.
Security
We take reasonable steps to protect personal information. However, no online store, payment system, or method of electronic transmission can be guaranteed to be completely secure.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Updates will be posted on this page.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact us at crownediceweb@gmail.com.